Appalling Service -2 weeks plus to activate Vitality.... NO customer service

over 2 weeks to activate Vitality??? Consultants unable to help. Being pushed from a sales agent who confirmed everything was done telephonically, to speaking to a retention agent who sent bank forms. Forms were completed and sent, another consultant said fill in your details on a system??? what system, for an inactive vitality account??????????? All this for a policy that did NOT even commence.... That place is a circus.... there is no one to take accountability. U get transferred from one person to another.