Appalling customer service and no humanity...

I have been on Classic Comprehensive since 1997 (all my family as well over the years). Hence I have been a member for more than 24 years and have paid in excess of R1,5m in premiums. Due to unforeseen circumstances last year due to Covert-19 I could not afford to continue the monthly premiums.

Discovery are not prepared to assist me changing to a lower plan without enforcing 12 months no claims - I must pay the premiums and cover the costs of my chronic medication..... If this is how Discovery treats 24 years of loyalty then the general public need to be made aware, I have other far cheaper offers which I am exploring as well.