Appalling Customer Service after 8 years of Support

On the 1st of December 2018 I changed companies and requested that my membership be moved to my new employer's billing and was confirmed by Thembeka Magubane on the 7th of December 2018. And to my suprise logging into the Discovery app on the 03rd of January 2019 I see a notification that my benefits have been suspended because of outstanding fees, I then contacted my HR who contacted Discovery only to be advised that it was incorrectly terminated (sounds so bizzare for such a big company) effective 31/12/2018 as per Zainib Choonara, Discovery Billing Specialist. On the 7th January, she advised that it has been corrected and my membership was re-instated, and immediately after that I noticed that my Vitality membership was now terminated and I was on Vitality Open. And to cut the long story short, on the 08th of January 2019 Roshni Rampersad advised that my Vitality has been re-instated. And today as of 09 January 2019 COB my Vitality still hasn't been re-instated according to my app and website. I have sent an email to Zainib Choonara, Amanda Mnguni, Shernielle Evans and Nicole Peterson and either they chose not to respond or something...TRUE CUSTOMER SERVICE INDEED. I urgently need all my Vitality membership reinstated with all benefits (points, active reward, gym membership, etc), that I have worked so hard for...a year's worth of effort, as I have never ever requested for my membership to be terminated.