Appalling Customer Care/Service

This is week 2 of me chasing Discovery Health to merge the entities on my profile so i can make use of my profile. Every time i call I'm either placed on hold until i drop , or I'm transferred to a different department, told to wait 2 to 3 days, only to receive an email saying it was the wrong department.

I simply want my entities merged, and my OTP settings updates for me to use my Discovery App. A simple ask takes 2 weeks and to date, no one can help