Appalling client service

I've resorted to posting on Social Media because following the escalation path within Discovery Health is pointless. No one is empowered to make decisions, and even those who make decisions are not empowered to actually ensure decisions get implemented. This issue goes back to September 2024, however, a response to dispute MN********** on 28 February 2025 confirmed that the claims in question were being reprocessed and that adjustments would reflect within 7 - 10 working days. Which has clearly not been done. Follow up calls since yesterday have resulted in nothing other than "This has been escalated". The payment to the cardiologist in question (for a PMB condition) has now been outstanding since 29 October 2024, and a follow up consultation is scheduled for 19 March 2025, However, the Dr has indicated that he will not see the patient until the account is settled. How can this level of client service be allowed to continue - especially as this has reached the stage where Discovery has admitted that they have not performed their obligations to settle PMB condition claims performed by a DSP? It's appalling service to say the very least.