JN
John N
1 reviews | Active since Nov 2011
02 Nov 2015, 12:23
Appalling and stressful service procedures
On Monday 26th October I requested a authorization number for a cataract op. They could not give me a number as the request had to be referred to the Medical Review Team (3 - 5 day service level).<br> On 28th October I received an email<br> \You called us on Monday and spoke to Shannon ****croft. We'd like to know if it took a single contact to resolve your specific query.<br> * Yes
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Replies (1)
Discovery Health's replyOfficial
04 Nov 2015, 07:25Hello JENewmarch,
Thank you for allowing us to assist with your query
We sincerely apologise for the way your authorisation process was handled, this is not kind of service we strive to provide to our members.
The necessary information was requested from your specialist and your authorisation has been approved as communicated to you. We wish you all the best with your procedure and please let us know should you need any further assistance in this matter.
Regards
Dimakatso
Thank you for allowing us to assist with your query
We sincerely apologise for the way your authorisation process was handled, this is not kind of service we strive to provide to our members.
The necessary information was requested from your specialist and your authorisation has been approved as communicated to you. We wish you all the best with your procedure and please let us know should you need any further assistance in this matter.
Regards
Dimakatso
Discovery Health's reply04 Nov 2015, 07:25
Official
Hello JENewmarch,
Thank you for allowing us to assist with your query
We sincerely apologise for the way your authorisation process was handled, this is not kind of service we strive to provide to our members.
The necessary information was requested from your specialist and your authorisation has been approved as communicated to you. We wish you all the best with your procedure and please let us know should you need any further assistance in this matter.
Regards
Dimakatso
Thank you for allowing us to assist with your query
We sincerely apologise for the way your authorisation process was handled, this is not kind of service we strive to provide to our members.
The necessary information was requested from your specialist and your authorisation has been approved as communicated to you. We wish you all the best with your procedure and please let us know should you need any further assistance in this matter.
Regards
Dimakatso