Appalling and Pathetic service from Mr Kevin Singh

After 3 attempts to get a paid claim, which is still NOT PAID!!!, I had been contacted by Mr Kevin Singh (relationship manager), with false promises and no intention to keep a customer happy. <br> Apparently Mr Kevin Singh is the last resort to resolve all issues (as I have been informed By Mr Kevin Singh), after that you continue to receive bad service.<br> I was promised that my claim would be paid in 2-3 days, and after 3 days still no payment. Customer service at discovery is Utterly Disgusting. I had Emailed Mr Kevin Singh and his response was that the funds were released the next day, however it will be a further 2- 3 days for the EFT to be actioned. So in total it is actually a week for this to be processed. False promise of 2-3 days.Mr Kevin Singh's response of an attempt to apologise is apathetic and demeaning to me.Don't apologise on every call or email, but take the learning's from the mistakes and make sure that I as the customer am not further frustrated in this process.I am Not given any compensation/incentive from Discovery's side to acknowledge the bad service. The only words in their vocabulary is \I'm Sorry".Appalling and Pathetic service from Mr Kevin Singh and Discovery"""