Appalling!

I called to ask what was covered for a wisdom teeth operation. <br> <br> When I asked what is covered for certain codes Larissa could not provide full information for some of them. She literally said \I have no information on this code". She also could not say Yes or No when asked if Discovery covers certain things.<br> <br> After telling me \""There is no rand value\"" and \""I cannot confirm Yes or no as I don't have information on this code.\"" she then said: \""I can only give you the information I have.\"" <br> <br> What kind of nonsense is this Discovery? Do not give your staff telescripts to read answers to us like parrots that are gibberish - making no sense at all! <br> <br> You have a DUTY to provide information to your clients! This is a breach of contract I am sure!<br> <br> I am sure Larissa is Fatima and that she pretended to give me her \""supervisor's email address because I have received no reply to my email sent yesterday morning!! How dare you treat clients like this!<br> <br> I am so disgusted I am going to tell everyone I know to avoid Discovery Health! """