VM
Vernicqueline M

1 reviews | Active since Aug 2016

03 Apr 2018, 11:43

Appalled with service from Discovery Health!

I have been dealing with Discovery regarding a refund since December 2017 and I have been calling in and every single time all I am told is that someone will get hold of me to give me feedback regarding my claim but I am still the one calling in to follow up every single time because no one gets back to me with any updates. I do think that by now this matter should have been resolved . I have been waiting since December 2017 for a refund for a mistake made by Discovery staff. I am appalled at the service I have received from Discovery Health and I would like a resolution to this ASAP!

0
Replies (4)
Discovery Health
Discovery Health's reply03 Apr 2018, 11:49
Official

Dear nickyallen

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

VM
Vernicqueline M's update05 Apr 2018, 10:18
Reviewer Update
When can I be expecting feedback regarding this matter? No one has since contacted me. I am tired of waiting and being told someone will get back to me because I have been hearing that for the past 3 months. I need this matter resolved immediately!!
Discovery Health
Discovery Health's reply05 Apr 2018, 13:35
Official

Dear nickyallen

As soon as we have finalised this matter, we will contact you with final feedback.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Apr 2018, 12:46
Official

Dear nickyallen

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team