Appaling Customer Service from Discovery M Aid

Upon submission of a form to discovery medical aid an email was sent to me stating that my claim would be evaluated and communication given to me within 3 working days. That was 8 working days ago. I called the customer care line 3 working days ago and escalated my claim. Still no response. So I decided to call in the customer care line again. I gave the consultant the reference number and spent 5 minutes on hold while she went to figure out what was happening with my claim. Her response was that they are experiencing a severe back log, that she cant escalate as escalations where back log and that she could not even give me an estimate of when my claim would be handled. What utter nonsense. It seems with the mountains of money Discovery is making from honest hard working tax payers is making them arrogant and careless with their clients.