APALLING SERVICE

<p>I must say that I am appalled by the service I have received from Discovery.</p> <p> </p> <p>· On the 21-12-2016 my husband went into the Discovery offices in Centurion to change the bank details and request a refund of our MSA savings balance. He was told that the change to bank details would take 2-3 working days and thereafter the refund would be processed which would take a further 2-3 working days. Subsequently he is still waiting for Hank from that office to call him back</p> <p>· I received confirmation that the bank details has been changed but to date no confirmation that the refund has been processed.</p> <p>· On the 04-01-2017 I spoke to Amanda in the call centre who advised me that she would escalate my request for payment as no payment had been done</p> <p>· On the 04-01-2017 gain I spoke to Khaya who I was on the phone with for over 20 minutes who confirmed that he had spoken to the finance department and that the funds would be in my account on Friday as the payment was done 04-01-2017</p> <p>· On the 05-01-2017 I spoke to Senetemba who escalated my call to Rushta who advised that it would take 9 working days for the money to reflect in my account. In what world does it take 9 working days for an EFT to clear</p> <p>· We then asked Rushta to get a senior manager to give us a call and this morning we received a call from Sameer who confirmed that there was a not on the system indicating that the funds would reflect in my account today. It is now 14-12 and as yet no money is in my account.</p> <p>· I spoke to Vuliswa a few minutes ago who put me on hold after I asked her to check with the finance department what was going on and she cut me off an I went back to the Q for the call centre</p> <p> </p> <p>Someone at Discovery is a **** and I would like to know who. There was a reason that we requested the money be paid out ( I will not get into the reasons for this as it is highly personal and extremely urgent).</p> <p> </p> <p>However suffice to say that now that Discovery has stuffed up I am going to have to sell some personal belongings today to get the money I desperately need.</p> <p> </p> <p>Who is going to reimburse me for the things I am going to have to sell.</p> <p> </p> <p>REALLY IS THIS THE IMAGE THAT DISCOVERY WANTS TO PORTRAY. I HOPE THAT THIS MAIL IS ATTENDED TO WITH THE SERIOUSNESS IT DESERVES</p>