Apalling service

My medical is suspended, I called Discovery 'help' on 6 Oct 2022 and spoke to Sphumelele who gave me the wrong reference number ***) and kept me on hold for a very long time, hen I got though to the team leader (who promised to call me on 7 Oct to check if we sorted out) he said we should do the online payment or EFT. My bookkeeper tried both and the payment could not go through, I am still waiting for teamleader to call me back? Called again 7 Oct and was put through to another team leader by Eziwe (Ref ***) and waited for 15 minutes with no one answering. Called again and spoke to Khosi (Ref ***) and had to get her to do the Debit order which will only go through on 8 Oct pm. My mother who is chronic is on my med aid and I pray that we have no incidences while suspended due to *********** service from Discovery health. I am totally disgusted with the service.