Antiquated Services

I was told in 2022 I MUST have a Discovery Bank account for my Vitality cash back to be paid into. After paying over R600 in Bank charges just to have this account which I only use to send my cash back to my Nedbank account, I found out this is not true. Vitality can send my cash back to ANY Bank I choose. As a pensioner, I'm annoyed for being ****med out of over R600.00. Today I tried to close my account and was told in the 21 century Discovery will take EIGHT WORKING DAYS TO CLOSE MY ACCOUNT and Discovery Vitality CANNOT help me until then with regards to giving them the new information with regards to which bank my cash back now needs to be paid to. This is the LARGEST MEDICAL AID COMPANY AND A SUPPOSED LEADING BANK I'M TALKING ABOUT. I've just wasted almost 1 HOUR to be told this by Discovery Bank and Discovery Vitality.