ANSWER BLACK OR WHITE NOT MIXED AREAS

I DO NOT KNOW WHO TRAINS THE CONSULTANTS BUT FOR SUCH A LARGE SCHEME YOUR CONSULTANTS ARE SOMEWHAT VERY ***********. MY MOTHER SENT A QUERY TO THE KEYCARE SPECIALIST AUTH DEPARTMENT AND THE RESPONSE SHE RECEIVED WAS NOT ONE WITH CLARITY BUT LOSE ENDS WHY CAN YOU NOT CALL A SPADE A ****ING SPADE AND GET THE STORY OVER. I NEED TO TAKE THE RESPONSE TO THE DR BUT THE RESPONSE WILL JUST CONFUSE MY DR EVEN MORE. DISCOVERY JUST ADVERTISES BUT DELIVERY IS A WEAK POINT.