Another terrible experience

<p>It seems that every interaction with Discovery ends up being a huge frustration. My daughter was referred to a Urologist by our GP. I sent through the Authorization form on 9 Feb 2017 the Dr. appoinmtnent was for today 8 March. I phoned yesteday as I have not yet received an auth no, after being kept on the line for 20 min I was adviced that there was a clerical error and the Auth form was incorrectly filed. Tshepo submitted the form for auth, yesterday afternoon I got a call to say it was rejected because I was not referred by my chosen GP. I adviced them that my previous network Dr of 8 years was kicked off the list so I had to go to a new GP. The guy who assisted me then corrected the GP on the system and resubmitted the doc for auth, he kept me on the line for 48 minutes last night, so half of my airtime for the month was used up on the two calls - my appointment was 9:00 this morning and up till now 11:50, I have not received any feedback and I had to cancell the appointment for which I had to wait for a month to get space at the Specialist, I had already put in leave, arranged with my daughters school and the Doc was not impressed that I cancelled an hour before the time. I was promised that I would get an answer before 9:00. Once again Discovery has failed me, cost me unnecessary stress, time and money. </p>