1 reviews | Active since Oct 2010
Another mess-up proudly brought to you by discovery!!!
Following on my previous issue to which my wife's profile is not showing on their "amazing" platform: 1. The vitality team have successfully linked my wife's profile but have deleted/removed all her 4000+ discovery miles; in addition, she cannot synchronize her wearable to the app 2. I get a call to which the agent could not be heard telling me to call the medical side to link her profile as well.
Clearly this is the case of one hand not knowing what the other is doing!!!
Maybe... just maybe, you guys should stop innovating and start cleaning up the ****-pile operational services you have and provide 1 seamless customer experience.
Maybe someone who knows and wants to do their job can try again???
BTW, I don't sit by my phone hoping that you will call me so don't pull that BS comment as well.
We have been in touch with you to answer your comments.
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Discovery Health Servicing Team
When is her issue going to be resolved or does it not have any priority on your side because we have not subscribed to your higher plans to which we need to fork out more money?
Please can your team muster up all the relevant concentration powers and fix this once and for all.
It's really not a difficult task!
When is her issue going to be resolved or does it not have any priority on your side because we have not subscribed to your higher plans to which we need to fork out more money?
Please can your team muster up all the relevant concentration powers and fix this once and for all.
It's really not a difficult task!