Another fight with this useless company!

<p>Since joining Discovery in October, I've had nothing but horrible service! My previous query has still not been resolved. And now I have to go through another fight!! I need to go for a procedure on Monday morning. I phoned them yesterday at 09:00 for pre-authorisation. They told me to send a motivational letter and medical report from my doctor. Which I sent at 10:30! I had to phone them back to find out whether or not it has been approved, only to be told that it is still pending and I should phone back today. I just phoned them now and they informed me that the relevant department does not work on Saturdays! This is after I told them that it was urgent as the procedure was booked for Monday! They are absolutely USELESS!!!!!!!?</p>