Another customer experience failure proudly brought to you by Discovery

Another dismal round of service by vitality! I removed my dependent from vitality and have given sufficient notification with confirmation of membership cancellation, yet they still ran the debit order of R479. I really don't understand how something so simple cannot be done by this place. Now I will have to wait until Monday to speak to 3+ people to reverse the non-applicable premium which will take who knows how long because of their ridiculous process; that is if they don't act confused and not understand what my request is You guys are over-rated and cannot fulfill simple requests!