Another claim processing and statement is incorrect!!!

Yet another claim processing and statement is incorrect!!!

This is the second time, in 4 months, that your claims department can not process a claim correctly where there is a deductible applicable. First for a treatment in June and now again. And again, I need to escalate this to get it resolved.

How can your statement show that Discovery paid the deductible to the hospital? Yet I was the one who paid for this. For ease of reference look at my previous complaint that had the same issue.

Can I have the correct statement confirming that Discovery DID NOT pay anything towards the hospital today still?

I need to submit the claim with my GAP cover as a matter of urgency. Not everyone has R9k lying around.