Another claim mess-up

I am really getting tired of Discovery. Each time I had an emergency, which resulted in hospitalization, your employees messed up somewhere when processing claims. When I check my health profile, there is a big red notice "there are amounts outstanding on your account. Fix it now." And then when I tried to see what it is for, the amount is R0.0,0 and there is no reason given for what is outstanding. This is pathetic!