Another business that can't answer an incoming phone call promptly

Yet another company in South Africa that seems to think because it's big it can mess its paying members around by keeping them waiting in a infuriatingly long incoming phone call queue, on a premium tariff rate phone call, listening to inane recorded messages. 10 minutes for anyone to wait for customer service is unacceptable when we are paying through the nose for that "service". This is NOT Home Affairs, or does Discovery really want to be equated with the likes of this shambles of an organization? Come on Discovery, when the phone queue starts to lengthen DON'T just assume it's OK and rely on your irritating recorded messages to keep the client waiting at his expense. It is NOT! Get to it Discovery, put more people on the phones your end when needed. Or we'll vote with our feet and take our business elsewhere.