OZ
OpinionatedNate Z

1 reviews | Active since Nov 2020

16 Aug 2021, 16:25

AnnoyedAF

I'm not even surprised that there are so many bad reviews. It all makes sense now.

There is no number to contact anyone on that actually goes through. I hardly get a response to my e-mails. You'd think Discovery is a pretty good company/medical aid, but it just falls into the list of ****shows in the country.

I keep getting e-mails and messages saying my medical aid benefits have been stopped, AFTER I paid and I received a "reactivation" e-mail. Absurd amount of money being paid every month for 0 customer service. I'd get more response out of a corpse then from you guys. Hence, this review is probably useless anyways.

Just cause it's #1 in the top 5 Medical aid schemes in SA, doesn't mean the service is up there with the ranking

Everything is just bots answering or automated. Once I find a way to communicate with a human being and not a bot I'll be cancelling

0
Replies (1)
Discovery Health
Discovery Health's reply17 Aug 2021, 07:13
Official
Dear Opinionatednate Z

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team