Annoyed

Discovery i have logged a complaint with regards to me not being able to select my gp as my pcd and i was advised on the 27th on december that its an error on urls side and it will be sorted out its now the 23rd of january and im still waiting im unable to do my checkups and bloods for my registered condition due to this as i will have to pay a 20% co payment if i go to the dr and hes not selected

Also you guys could not pick up my transactions at a selected partner so i sent through all receipts and was advised only next month i will get my returns after telling the agent that i will cancel vitality she advised that i will be paid out in 3 to 5 working days which is way past the time frame

Also i started my membership on the 1st of december i was advised that my card will be delievered in 4 to 6 weeks and it has not arrived now im told 6 to 8 weeks

Please tell me what is going on as this is a big inconvienece and really upsetting i did expect such complacency from discovery