KM
Keitumetse M

1 reviews | Active since Apr 2018

04 Mar 2026, 14:52

Annoyed Customer

If I could no start at all I would. The oncology department has been giving me the run around for fixing a simple issue of a doctor's practice number since the January 2026. In the mean time I cannot go to the doctor without paying out pocket because my funds in my MSA are depleted over a claim that went off the incorrect account. Why not have verification measures in place with service providers to fix incorrect data than eating away at sick patients' savings. Medical aid is too expensive to go through all this nonsense of 3 to 5 business workings days. Why should people's health endure such a long turnaround time?!

0
Replies (2)
Discovery Health
Discovery Health's reply05 Mar 2026, 06:50
Official
Dear Keitumetse M 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply11 Mar 2026, 10:22
Official
Dear Keitumetse M 

Please check your emails for final feedback from us. 

Regards 
Discovery Health Servicing Team