1 reviews | Active since Jul 2016
Annoyed and irritated, Unacceptable Service!!!
<p>It takes discovery a week to give me a authorisation number. Back and forth with paper work. A service I'm paying for , no waiting period when I joined however now I have to provide additional paper work in order for a procedure to take place tomorrow. And I still don't have my authorisation number .not to mention when they request one to submit the forms their mailboxes gives a error of its full or there is a delay in receiving documents as their server is experiencing problems . I've literally been on the phone all wek with discovery back and forth . Unacceptable service I'm receiving . I need my authorisation number so that I can go for my endoscopy tomorrow Friday 12 May 2017 @ 10:45am!!!!!! Make it happen.</p>
Dear vivieca-fowler
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind Regards
Discovery Health Service Team
Dear vivieca-fowler
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind Regards
Discovery Health Service Team
Your service is pathetic!!!! A week of phoning back and forth up until this morning still hoping to get my authorisation number before my appointment and STILL NO AUTHORISATION NUMBER!!!!! A Service that I'm paying for not you yet you guys cannot deliver. I took a days leave for today and what a ****** waste because you still haven't provided me with my auth number . So when you guys eventually decide to provide me with one , I would need to take another days of leave from work . Not that you guys care!!!!! Medical aid approved with no waiting period yet so much hassle Trying to get a authorisation number because you wanting to determine if I have a pre existing condition . Need I remind you I don't have any pre existing condition as I haven't been diagnosed with anything . So approve my authorisation
Your service is pathetic!!!! A week of phoning back and forth up until this morning still hoping to get my authorisation number before my appointment and STILL NO AUTHORISATION NUMBER!!!!! A Service that I'm paying for not you yet you guys cannot deliver. I took a days leave for today and what a ****** waste because you still haven't provided me with my auth number . So when you guys eventually decide to provide me with one , I would need to take another days of leave from work . Not that you guys care!!!!! Medical aid approved with no waiting period yet so much hassle Trying to get a authorisation number because you wanting to determine if I have a pre existing condition . Need I remind you I don't have any pre existing condition as I haven't been diagnosed with anything . So approve my authorisation
Dear vivieca-fowler
We have been in touch with you to answer your comments.
Kind Regards
Discovery Health Service Team
Dear vivieca-fowler
We have been in touch with you to answer your comments.
Kind Regards
Discovery Health Service Team