Annoyed

Sometime in September I went online for Medical aid quotes with Hippo I selected my package I wanted for medical aid, which was day to day- over the counter medication hospital, etc. I was then called by one of the discover staff, I took the medical aid only yesterday I found out this was a hospital plan like seriously im a qualified Nurse with 2 kids why would I take out a hospital plan? I called discover yesterday spoke to a very helpful and friendly consultant I then requested for the call recoding of the day I took out the medical aid, he referred me to a Kelly Kleinhans as he advised staff doesn't have access to the calls. I spoke to Kelly not sure did she drop the call or what as she never even called back. I called back and the consultant told me she's not able to transfer the call but will send Kelly and email. its been more then 12 hours no call from no one, I Want that call recoding today still, im not going to pay for a hospital plan I was on a waiting period for 3 months already .