CA
Camille A

1 reviews | Active since Feb 2012

17 Oct 2016, 14:33

Angry with the service

<p> </p> <p> Cancelled my membership end of May. I called in and was given different options to pay off my savings. I opted to pay it off in 6 months. I have paid every month sincw then. I have to run after you to make sure my payment is noted.</p> <p> </p> <p>Then in September I get a threatening message that I will be listed after making payment??? I was told my payment arrangement that I sent in June wasnt loaded on the system. Sorted....</p> <p> </p> <p> I thought. Today I get a message saying I have been listed on ITC. How do you list someone that has not missed a payment??? I was told my listing will be removed. I want all my calls listened to. All the times I paid and called in noted. I want a letter stating I was listed in error. I want this matter escalated and I want feedback. </p> <p> </p> <p>I wont accept this service!</p>

0
Replies (2)
Discovery Health
Discovery Health's reply17 Oct 2016, 14:41
Official

Dear milow

We are sorry to hear about your frustrations.

We are investigating your case and will get back to you as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply26 Oct 2016, 16:03
Official

Dear milow

We can confirm that we have resolved this matter.

We have sent you feedback by email. Please let us know if you have any questions.

Regards
Discovery Health Servicing Team