ANGRY CLIENT

I am very angry, i am waiting for a refund, the agent advised me that it will take 2-3 working days for the money to reflect. When i called know, the lady couldnt see that the refund was loaded, so according to them, they had to send it to another department so that the payment for Discovery can be deducted, now i have to wait another 3 working days for this money to reflect into my account, I AM VERY ****ED, I WAS ADVISED THAT THIS MONEY WOULD REFLECT IN MY ACCOUNT BY FRIDAY, SO NOW I HAVE TO WAIT ANOTHER 3 DAYS, THIS IS NONSENSE. I need this money so that i can re apply for my brother, but i know have to wait because of an agent that did not provide me with the correct information!!!!!! The above complaint was logged on the 15/11/2024

On friday when i spoke to an agent i was told that the money was released for payment, after waiting 3 days because of incorrect information. I called yesterday and spoke to George, who assisted me and i have ask him to please advise a manager to call me, ill today i am waiting on a manager to call me. Today 19/11/2024 my brother was called by someone who advised him, that the money will be in later today, its ****en night time already still no money, now who is a stupid, we must just call and call but what assistance are you giving us,. I am the one who was complaining and not my brother, he gave me authorisation on his behave so why wasnt i contacted. I AM TIRED OF CALLING YOU GUYS SERIOUSLY, UP UNTIL TODAY I AM STILL COMPLAINING ABOUT A REFUND REALLY!!!!! WHAT TYPE OS SERVICE IS THIS, ALL THE LIES, DISCOVERY DONT HAVE INTERGRATY !!!!!! CALL ME AND NOT MY BROTHER,