JQ
John Q
1 reviews | Active since Aug 2021
10 Jul 2023, 10:33
*********** and Unacceptable service provider.
The most *********** and unaccountable staff and management.
Since the 19th of January 2waiting a response from the *********** manager which was supposed to be calling me regarding all my correspondence via email.
Atleast if NHI comes in we know to expect **** service BUT with Discovery we pay a monthly fee to be treated like ****.
Helpful (0)
Replies (6)0
Replies (6)
Discovery Health's replyOfficial
10 Jul 2023, 12:41Dear John Q We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Jul 2023, 12:41
Official
Dear John Q We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
12 Jul 2023, 16:40Dear John Q We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply12 Jul 2023, 16:40
Official
Dear John Q We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
JQ
John Q's updateReviewer Update
13 Jul 2023, 19:40Recieved an SMS today I owe Discovery money *** you authorized R 2498.96 toward a claim of over R 20 K I made the co payment as per your authorization.
No two months later I must pay you back on an authorized claim ?
Contacted supplier and on Discovery live they were given Authorization and payment.
When I called your call center I was advised the pharmacy reversed the transaction.
This is untrue the incompetence of your staff members need to be addressed.
Please advise what transpired with this SMS as this is going to Ombadsman and logging a complaint with fais.
No two months later I must pay you back on an authorized claim ?
Contacted supplier and on Discovery live they were given Authorization and payment.
When I called your call center I was advised the pharmacy reversed the transaction.
This is untrue the incompetence of your staff members need to be addressed.
Please advise what transpired with this SMS as this is going to Ombadsman and logging a complaint with fais.
JQ
John Q's update13 Jul 2023, 19:40
Reviewer Update
Recieved an SMS today I owe Discovery money *** you authorized R 2498.96 toward a claim of over R 20 K I made the co payment as per your authorization.
No two months later I must pay you back on an authorized claim ?
Contacted supplier and on Discovery live they were given Authorization and payment.
When I called your call center I was advised the pharmacy reversed the transaction.
This is untrue the incompetence of your staff members need to be addressed.
Please advise what transpired with this SMS as this is going to Ombadsman and logging a complaint with fais.
No two months later I must pay you back on an authorized claim ?
Contacted supplier and on Discovery live they were given Authorization and payment.
When I called your call center I was advised the pharmacy reversed the transaction.
This is untrue the incompetence of your staff members need to be addressed.
Please advise what transpired with this SMS as this is going to Ombadsman and logging a complaint with fais.
JQ
John Q's updateReviewer Update
17 Jul 2023, 20:56Todate still no response from these clowns.
I was promised I would be contacted. As usual a bunch of bull****ters.
I was promised I would be contacted. As usual a bunch of bull****ters.
JQ
John Q's update17 Jul 2023, 20:56
Reviewer Update
Todate still no response from these clowns.
I was promised I would be contacted. As usual a bunch of bull****ters.
I was promised I would be contacted. As usual a bunch of bull****ters.
Discovery Health's replyOfficial
20 Jul 2023, 13:18Dear John Q
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply20 Jul 2023, 13:18
Official
Dear John Q
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
JQ
John Q's updateReviewer Update
20 Jul 2023, 14:30Yes I recieved a call. Thank you but the two issues gave not been attended to and again awaiting a call.
1st issue I emailed all medical expenses which were not added to my SPG.
2nd issue since when do you authorize and pay a pharmacy then two months later send me a sms I owe Discovery Health medical ?
Got the impression Discovery Health is in financial **** and want our premium and we must pay for our own treatment. ?
Sounds like Constantia before they liquidated which were selling top cover through Elite for medical expenses.
1st issue I emailed all medical expenses which were not added to my SPG.
2nd issue since when do you authorize and pay a pharmacy then two months later send me a sms I owe Discovery Health medical ?
Got the impression Discovery Health is in financial **** and want our premium and we must pay for our own treatment. ?
Sounds like Constantia before they liquidated which were selling top cover through Elite for medical expenses.
JQ
John Q's update20 Jul 2023, 14:30
Reviewer Update
Yes I recieved a call. Thank you but the two issues gave not been attended to and again awaiting a call.
1st issue I emailed all medical expenses which were not added to my SPG.
2nd issue since when do you authorize and pay a pharmacy then two months later send me a sms I owe Discovery Health medical ?
Got the impression Discovery Health is in financial **** and want our premium and we must pay for our own treatment. ?
Sounds like Constantia before they liquidated which were selling top cover through Elite for medical expenses.
1st issue I emailed all medical expenses which were not added to my SPG.
2nd issue since when do you authorize and pay a pharmacy then two months later send me a sms I owe Discovery Health medical ?
Got the impression Discovery Health is in financial **** and want our premium and we must pay for our own treatment. ?
Sounds like Constantia before they liquidated which were selling top cover through Elite for medical expenses.