And the AWARD goes to... DISCOVERY!!!

My son and I must compliment Discovery for the prompt response to our concerns and complaints on HelloPeter. Your undertaking to rectify these concerns were deeply appreciated BUT this was nothing more than empty promises. We are not sure what your investigation revealed but we are positive that it was no fault of ours that you have not provided us with medical aid cards from its inception in January 2023. And that despite you debiting our account every month. Are we to believe that issuing a medical aid card takes this long? It's now 10 months later. We were promised that the cards would then be couriered to us...but we suppose the courier company still hasn't received it for delivery. Now, to add insult to injury...my son contacted Discovery on 30 August 2023, informing them of a problem with the geyser. We received a reference number (just can't find it now) acknowledging our call and informed that a consultant would be in contact with us shortly. It's now 6 weeks later and still NO CALL. We are spending over R13k a month on medical aid, property and vehicle insurance with Discovery...to be treated like this??? How stupid we must be to actually pay for such atrocious treatment. Are we the only client paying for such disgusting treatment...makes me wonder. In all our interactions with insurance companies in the past, Discovery should be awarded an "Oscar". In fact a new category needs to be created for Discovery for offering the WORST SERVICE EVER!!! It seems like we will have to take our R13k business elsewhere. We are currently considering other options.