And still waiting.

When you part of a business an on discovery no problem but when you try to go on as a individual, that's when a long and unnecessary email and phone calls began. Evertime you make contact with there call center you get a referral no, the next time you phone and give the Ref no. You have to start explaining the same problem again and they will leave a message for somebody to contact you, that never happen. Then al of a sudden you talk to someone that says to you but you call the wrong department did nobody told you to ask for change of individual capacity.,will make a note and email you the forms. They then took off another premium. Got glasses that they gave a authorization for. They paid the glasses in full. Next got a call from discovery that I have to paid them for the glasses. Then I pay them the full amount, the next moment they took back the money they pay to Spec-Savers. Call them leave message and still waiting. In the mean time I change to another medical aid.