and now you want to start a bank...

I have been a loyal user of Vitality for some time, in fact I would be the first person to sing its praises, however the uselessness of their staff and no care attitude is far from great customer relations. I have recently changed medical aid options and was advised 2 months ago that this would have no effect on my vitality points by a lady named Kazlin. They instead went ahead and cancelled my membership completely. I spent the next week trying to reinstate it... so since this 2 month fight: - my account has been debited - I have no active vitality - I have lost out on points - I have not received my usual rewards - I have had to pay for mine and my children's movies at full price - I have had to pay higher rates for my gym memberships - I have had to spend my time and money making phone calls to Discovery

and to boot, a Manager by the name of Meryl Fairbank tells me - go to hello peter, it's your prerogative

so, thanks for the suggestion Meryl, hopefully now I get some assistance. By the way, I'm glad you can take my money for nothing.