An Impossible Task: Replacing my Discovery Clicks health benefit card

<p>Replacing my Discovery Clicks card has been the most difficult part of having my wallet ****** earlier this year.</p> <p> </p> <p><br />The Discovery website has an option to 'replace' ones card, but this only links to getting a Clicks card replacement. There is nowhere on the website that allows you to link your Clicks card to your Discovery health benefit.</p> <p> </p> <p><br />Furthermore, I have made many calls and written countless emails to both Clicks and Discovery. I have been told many different stories as to how to obtain a new Clicks Discovery card. Both Clicks and Discovery tend to shift the responsibility onto one anther. At one stage I was told by Clicks that they no longer issue these cards, but that the benefit gets linked. A few months down the line, my friend received his new Clicks Discovery card in the mail. As you can imagine. I was raging with anger and frustrating!</p> <p> </p> <p><br />The last operator I spoke to from Discovery was helpful and took down my Clicks card number, sent it to the IT department to log onto the system, and then called me back a few days later to say that this had been done. A few days later I contacted Clicks to see that it had been logged on their system (as they are the ones who issue the new card) and the change STILL has not been made. I am at my wits end. I CANNOT believe how difficult it is to obtain a new Clicks Discovery card. </p> <p> </p> <p><br />My advice to both Clicks and Discovery is to have a link on Discovery's website where one can add one's new Clicks card number to obtain a new one. </p>