An exercise in futility

Dealing with the Health Partner “service” at Discovery Health is an exercise in futility. No matter the issue, you receive the same generic (unhelpful and unproductive) response over and over again with no resolution in sight. They don’t recognize the crux of the issue at hand and are clearly ill-equipped to deal with any errors in processing/payment of claims. As a service provider who is actually complying and charging Discovery rates, I’m now beyond reasonable levels of frustration in trying to get claims paid that are rightfully owed to me but were paid to the members due to a processing error in Discovery’s part. I’m starting to wonder if the call and email centre staff are having fun pranking the service providers by picking random error codes and reasons to reject claims and then sitting back and laughing at our reactions. Come on Discovery - if you spent a quarter on staff training that you spent on your new building I doubt I’d be writing the complaint!