An emergency not treated with urgency

Hello NhlaM,

Thank you for allowing me to assist you with your query.

We apologise for the frustration you experienced during this trying time. As discussed telephonically, the required forms have been received and your dependent's authorisation has been loaded and approved accordingly.

You wish your daughter a speedy recovery, and please feel free to contact us should you need further assistance.

Regards
Dimakatso