Amazing service from call centre

One of the oncologists I see at GVI Oncology requested additional ultrasounds from the routine scans and Xrays I get ever 3 months<br> Discovery Health initially refused to pay these from the Oncology Fund, as they were not approved procedures that GVI Oncology requested in my initial treatment plan, however, they advised that if GVI could motivate these, they would reimburse.<br> After over 2 months that none of the Drs at GVI Oncology could adequately motivate why they had requested the additional ultrasounds, I had extraordinary service from Ronel (service call: ***) and Roselyn (service call: ***) at the Discovery call centre, who both managed to listen to my case, understand, motivate and explain to the case manager why these had been requested, and the monies were immediately reimbursed.<br> <br> I hope both of you receive adequate recognition and compensation for doing your jobs.