Amazing Customer Service

In general I have always received good service from Discovery, but now I have encountered service at a whole new level. At the end of September 2018 I was made aware of a large Oncology claim dating back to December 2018. If I am to list my negative views about the MBD Debt Collection company and the National Health Lab Services, I will run out of space. After months trying to understand the situation I was ready to engage with Discovery. At the third submission of the facts and documents ( more clarification each time as I learnt more) Sanjukha from Discovery called me. The first thing she did was to not let me go until she understood all the facts. She then proposed her solution but warned me that it will require motivation from my Haematologist and approval by the Discovery Review Board. She then called me on a weekly basis to keep me informed on the progress. There was a delay during the December holidays as we needed a motivation from my Haematologist, but this was obtained in January. I spoke to Sanjukha on Wednesday, 30 January and she advised that all has been approved and will be resolved in this week. And so, today, 3 February, it has been resolved.

I cannot thank Sanjukha enough for her dedication and customer service. Well done Discovery.