am writing to formally complain about a shortfall I am facing following my operation at Midlands Hospital on 5 February 2026

am writing to formally complain about a shortfall I am facing following my operation at Midlands Hospital on 5 February 2026.Prior to the procedure, Discovery approved all required authorisations. The hospital claim was paid in full without issue. The problem now lies with the claim from my gynaecological oncologist for R150,000.Discovery is refusing to pay the full amount, stating that the billing codes used are not covered under my plan and that the doctors are not registered with Discovery. As a result, only R45,000 has been paid, leaving a shortfall of R103,000 that I am expected to settle personally