zZ
zondi Z

1 reviews | Active since Nov 2015

18 Feb 2016, 17:09

am so pleased

i requested a medical aid card last year in November, i was told it will take about 8 weeks for the card to be delivered, i asked the person i was speaking to over the phone if the card could be delivered at my work place.<br> i waited till Feb the card was never delivered, i called to ask why is the card not arriving, i spoke to a very polite gentleman i can not recall his name, i was told the card was sent to the wrong address not the one i had requested. he told me he will do his best to have the card delivered to me ASAP, he gave me a turnaround time of 7 days, today i received the card, this is the great type of service we know and expect form our medical aid.<br>

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Replies (1)
Discovery Health
Discovery Health's reply19 Feb 2016, 07:54
Official
Hello montreal1,

Thank you for the wonderful compliment.

It is always great to receive such positive feedback from our members. We are very pleased to hear of the efficient and professional service that you have received.

We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding, thank you once again for taking the time to post the compliment.

Regards
Meryl