TS
Tony S.
1 reviews | Active since Jan 2019
05 Oct 2021, 14:38
am I billed in arrears or advance???
It is impossible to ask 1 simple question. There are bots on whatsapp and their website that have NLP that was probably trained before the age of AI. These things loop constantly with the same wrong options and no other way out. Come on guys you have the funds to be better. If you can't spare one employee for answering questions after a customer has stated "none of these options" 50 times, then how are we supposed to get an answer? I don't have the time to be on hold, nevermind the complete waste of my airtime, in order to literally ask this: "am I billed in arrears or advance???"
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
06 Oct 2021, 07:58Dear Tony S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 Oct 2021, 07:58
Official
Dear Tony S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
06 Oct 2021, 14:42Dear Tony S
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 Oct 2021, 14:42
Official
Dear Tony S
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
TS
Tony S.'s updateReviewer Update
06 Oct 2021, 14:43Okay, it's a pity it has to come from an official complaint in order for a human to answer my simple question, but they have now answered me, and the answer is: ARREARS
Thank you for following up, and I can now write a separate POSITIVE review with regards to how easy it was to change plans online.
Thank you for following up, and I can now write a separate POSITIVE review with regards to how easy it was to change plans online.
TS
Tony S.'s update06 Oct 2021, 14:43
Reviewer Update
Okay, it's a pity it has to come from an official complaint in order for a human to answer my simple question, but they have now answered me, and the answer is: ARREARS
Thank you for following up, and I can now write a separate POSITIVE review with regards to how easy it was to change plans online.
Thank you for following up, and I can now write a separate POSITIVE review with regards to how easy it was to change plans online.
TS
Tony S.'s updateReviewer Update
06 Oct 2021, 14:46Okay, they won't let me write a positive review due to this "recent review" under the same company name. Seems like a bit of a system fault if you ask me, as you deserve 2 separate reviews, one good and one bad.
Sorry for that, as the plan change on the discovery website was an absolute pleasure and deserved 5 stars.
Sorry for that, as the plan change on the discovery website was an absolute pleasure and deserved 5 stars.
TS
Tony S.'s update06 Oct 2021, 14:46
Reviewer Update
Okay, they won't let me write a positive review due to this "recent review" under the same company name. Seems like a bit of a system fault if you ask me, as you deserve 2 separate reviews, one good and one bad.
Sorry for that, as the plan change on the discovery website was an absolute pleasure and deserved 5 stars.
Sorry for that, as the plan change on the discovery website was an absolute pleasure and deserved 5 stars.
Discovery Health's replyOfficial
14 Oct 2021, 11:31Dear Tony S
Thank you for the excellent feedback.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Oct 2021, 11:31
Official
Dear Tony S
Thank you for the excellent feedback.
Regards
Discovery Health Servicing Team