Already regretting signing up with discovery

I am utterly disappointed in the service I have received thus far from the medical aid department within Discovery, I joined about 3 months ago and still have not received my physical card, my debit order date also has not been charged yet after requesting for it to be changed because the sales agent blatantly **** on the call during the sales call, I repeatedly told her my debit order should go off on the 26th yet every month thus far it has went off on the 1st which is not comfortable for me. Discovery advertises themselves as the cream of the crop but seems they are no better than all the other junk schemes out there.