Almost a month waiting for a refund

<p>Incorrect amounts was deducted from my salary through my employer allmost to the day a month ago. I have complained to the brokerage involved whom shifted the blame to discovery. Up to last week I was promised that the refund shall be processed and paid into my nominated bank account. An billing specialist with the name of Wilgram Jacobs even went as far as to confirm - " Refund was paid out yesterday, as we were awaiting final recon from the employer. What happened was that the member was billed under branch 06, but payment was made under branch 07. This caused than the delay in the refund being finalised." The indicated date of the payment was according to him on the 20th of July and till this very second after sending again an email this morning has not one cent been paid back nor have I received any payment confirmation. If you do not want to pay out just say so then at least then I can take the matter further with not having any expectation at all</p>