Allocate my Vitality premium correctly!

I've been calling Discovery Health with regards to my Vitality premium that they claim that is outstanding. Every month I pay my premiums, yet...someone from the finance department allocated a payment to the wrong month and now I'm the one that's expected to pay extra for an employee's error.

I've spoken to Elizabeth de Lange, who is now ignoring my emails. Lunga said he would ask her to call me on 30 January 2024, and it's now 3 February, I still haven't heard from her. Even in the beginning of January, she said she would sort this out and call me back but all she did was forward my query to the general vitality email address.

I'm not impressed with you guys and it's honestly annoying now. I've been sending you lots of email, spending endless amounts of airtime to call you guys and nothing is being done. I've sent proof of payments countless times and still, NOTHING!