CM
Caron M
1 reviews | Active since Feb 2011
26 Feb 2024, 12:16
All roads to Discovery are a dead end. No way to comunicate and no response to calls logged.
Back where I started six months ago. I'm never getting paid back for my PMB APPROVED benefits. (R5000+) Now I'm getting demand letters from the hospital I was in last year. (R8000- I'm supposed to be covered for hospital ) I logged a call. Had no response. Tried to get someone on whatsapp. It gives the working hours, which are NOW as its response. I tried to phone. "The requestested number is not available at the time"
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
27 Feb 2024, 07:08Dear Caron M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply27 Feb 2024, 07:08
Official
Dear Caron M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
01 Mar 2024, 11:11Dear Caron M
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply01 Mar 2024, 11:11
Official
Dear Caron M
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
CM
Caron M's updateReviewer Update
01 Mar 2024, 14:26I have received your mails.
-I will await the outcome of the hospital stay enquiry. I must point out that when I originally enquired about it last year, I was told categorically that I did not have to pay it, that the hospital had overcharged. I know you have the conversation recorded. - The second email to my service provider has a password on it that neither he nor I can open and you have the wrong email address for him.
-I will await the outcome of the hospital stay enquiry. I must point out that when I originally enquired about it last year, I was told categorically that I did not have to pay it, that the hospital had overcharged. I know you have the conversation recorded. - The second email to my service provider has a password on it that neither he nor I can open and you have the wrong email address for him.
CM
Caron M's update01 Mar 2024, 14:26
Reviewer Update
I have received your mails.
-I will await the outcome of the hospital stay enquiry. I must point out that when I originally enquired about it last year, I was told categorically that I did not have to pay it, that the hospital had overcharged. I know you have the conversation recorded. - The second email to my service provider has a password on it that neither he nor I can open and you have the wrong email address for him.
-I will await the outcome of the hospital stay enquiry. I must point out that when I originally enquired about it last year, I was told categorically that I did not have to pay it, that the hospital had overcharged. I know you have the conversation recorded. - The second email to my service provider has a password on it that neither he nor I can open and you have the wrong email address for him.
Discovery Health's replyOfficial
23 Oct 2024, 18:14Dear Caron M
We have been in contact with you.
Regards
Discovery Health Servicing Team
Discovery Health's reply23 Oct 2024, 18:14
Official
Dear Caron M
We have been in contact with you.
Regards
Discovery Health Servicing Team