Alarming incompetency

I had an alarming experience with an agent called Zakkiya on the Discovery website chat function. I followed up with regards to submitting pay bracket docs, which was submitted by me a month ago, and I never heard back from Discovery. The agent kept explaining what "pay bracket" meant, instead of giving me concrete feedback. The agent tried to convince me that my bank statements show various sources of income, which isn't true at all, as I only have 1 source of income. She told me the money I transferred to my savings account (taken from my only source of income) was an income paid by someone, as well as another transfer I did (named investment by myself) showed "income from an investment". This encounter was extremely alarming, as I can't help but wonder how many Discovery clients are conned out of their hard earned money daily by *********** agents like these.