*********** agents

I requested an Auth for my daughter who was diagnosed with a chronic colon and suffers tremendously. I called numerous times and finally gor through got promised assistance and managed to get the Auth but to only find out they gave out the wrong Auth to see the specialist and in turn blaming it on me for doing their job whilst I specifically told the agent which doctor with practice number I gave just to find out now I'm getting a bill for agents who doesn't do their work properly.