Agent with the bad attitude.

I called your call centre at 16h15 and had the dismay of speaking to one of your call centre agents named Jessica. 1) When she answered I advised her that I can hardly hear her and requested that she speak up. 2) I then had to mention to her several times that she kept breaking up and I could hardly her what she was saying and kept asking her to repeat herself. She then in a snotty manner told me that its either her headset or the phone line!... if you know your headset is a problem... get another one. 3) She then advises that she will put me on hold to check another system! checking another system took 10 minutes! 4) After 10 minutes Jessica comes back and tells me that she requires an ICD 10 code in order to help me. 10 minutes.... I repeat 10 minutes 5) When I asked her why it took so long, she said that she had to go to another department and ask someone to check for her. 6) At no point did she come back to me to manage my expectations on how long the wait will be. 7) When I asked her if this is the type of service she offers customers. She gives me a 'hmm...' clearly agreeing that this pathetic service is her typical standard. 8) Worse off for her to end the call off with "so ......." I literally died. This call was so pathetic. She needs some training to get her attitude correct and is in dire need of ups****ing. My colleague called in and was told the same thing in all of two minutes. Worse still, advised that Jessica is walking around!