Agent Reveiw

I am not pleased with the agent Nolwazi I just had a chat with on the Virtual agent desk. The agent was not helpful and kept on telling me to search the Doctor if the hospital is covered for emergencies for my child. The hospital is covered and have already done the research and made sure of this. The agent said they will check for me and just transferred the chat to a different agent and now i have to explain from scratch what my issue is. why can the transferred agent also not see the previous conversation I just had. The service overall with Nolwazi was very very disappointing.