*********** Agent Declined Me For No Reason

I'm young and healthy enough to get by with a basic hospital plan. I handle most of my medical costs peronally and pump money into Discovery monthly in the hopes that one day, when I'm really in need of a procedure they'll be there for me. This week I was booked for a sleep clinic study to get to the bottom of a debilitating fatigue issue that's afffecting my ability to function, and they were very much NOT there for me. I arrived having been told I was pre-approved, only to be told I had been declined. It took the hospotal, the clinic and my broker getting involved for two days of back-and-forth, and for me to be a stack of money out of pocket before I got the call admitting that their *********** agent had declined me in error. These kinds of mistakes are unacceptable when it comes to someone's wellbeing, and I'm now convinced that despite what they say, this company considers me merely as another cash *** in their kraal. Not sure I trust them anymore. I'm only giving a three star review because they pay out PMBs for my shrink visits (I'm sure most medical aids do that though, so it doesn't make them exceptional in my opinion).