*** After Sales Support

Extremely poor after sales support. Only time anyone from Discovery has called me back is to up sell me or get me to complete my registration. After the first debit order came out my account the service severely sent down. I have an issue with Vitality Rewards (what a surprise), for weeks now i have been following up and promised a manager would call me, but nothing. My last contact was with a manager called Meryl Fairbanks (i called and waited for her), she promised me someone higher than her would contact me. I am still waiting for that and have zero faith anyone will actually follow up. I will end up in the call center again re-explaining my issue just to go around in circles. I am at an absolute LOSS as to why/how Discovery cannot solve this simple issue, I am extremely concerned when it comes to making a claim that their service will be just as bad. They have not ensured I am a happy customer and 'drop the ball' at almost every move. Please Please Please Discovery just follow through and resolve this issue. Dont dare try and up-sell me on anything, you have demonstrated very poor service- I will make my own arrangements as to avoid your poor service since i am fighting a losing battle with you here.